Door off its track? Stop using it. We'll re-rail it today.
A door off track is a door that can fall. We secure it, get the rollers back in, straighten or replace the bent section and find out why it happened, so it doesn't happen again next week.
Most off-track repairs, time on site1 – 2 hours
Sound familiar?
- Rollers visibly out of the track
- Door hanging crooked in the opening
- A bent or dented section of track
- Door stopped and won't move either way
- Car bumper or bike hit the track
- Gap between the track and the wall
What we do
We clamp the door so it can't move, release the opener, then work the rollers back into a straightened or new track. After that we check what pushed it out: a broken cable, a loose track bracket, worn rollers or a bump from a car.
We finish with a balance and safety test, so the door runs straight and the opener isn't fighting it.
How long it takes
Typical time on site in Palm Beach County. We confirm yours on the phone, and you get a written quote before we start.
| Job | Typical time |
|---|---|
| Re-rail the doorRollers back in, door secured and tested | 45 – 90 min |
| Straighten a bent track sectionWhen the steel isn't kinked | 45 – 90 min |
| Replace a vertical trackOne side, with brackets | 1.5 – 2 hours |
| Track brackets re-anchoredLoose lag bolts into block | 30 – 45 min |
What not to do
Don't run the opener to 'see if it fixes itself', and don't hammer the track with the door in it. Both can bring the door down. Unplug the opener, keep people and pets clear, and call.
Questions about door off track
Usually a broken cable, a bumped track, worn rollers or loose track bolts. We fix the cause, not only the symptom.
Almost always we can save it. If a panel folded, we'll look at replacing that one panel before we ever talk about a new door.
Sometimes, if a car hit it. We give you a written invoice with photos for your claim.
Related services
Doors for a brighter tomorrow. Starting with yours, today.
A person in the 561 answers. Tell us what the door is doing and we'll tell you how long it takes before we come.